How do I talk to a human at Green Dot?

How can I get account assistance?Visit and select Get Help at the bottom of the page.Select correct topic from the chat window. Chat is available 5am-9pm PST, 7 days a week. If you have an account, first log in and then start your chat.If chat is unavailable, visit

Does Green Dot have 24/7 customer service?

Call us. 5am-9pm PST, 7 days a week.

What is the number to Green Dot customer service?

Contact Green Dot Bank by calling (866) 795-7597 or the number on the back of your Card, by mail at P.O. Box 5100, Pasadena, California 91117, or visit For general information about prepaid accounts, visit

How do I get a live person on Green Dot?

Messaging with SupportLog into the Conversational Cloud.Expand the Connection Area by clicking the three 3 vertical dots on the right of the browser.Click on the message icon to contact LivePerson.Start messaging.

What bank does Green Dot use?

Green Dot is proud to partner with Bonneville Bank and the U.S. Treasury to help more Americans enter the financial mainstream with their own prepaid debit card account and avoid the cost and the time involved in otherwise waiting for and cashing a tax refund check,” said Steve Streit, Chairman and CEO, Green Dot …

Can you get scammed on Green Dot?

The victims receive a call and are told that they owe back taxes, fees or fines to the I.R.S. and that if they do not make an immediate payment using a Green Dot MoneyPak card they will be arrested or deported. This scam is perpetrated in the same manner as the utility scam.

How do I get my money back from Green Dot?

If your MoneyPak has not been used, you can submit a refund request by filling out a the MoneyPak refund request form. Refund checks typically arrive in the mail 7 – 14 days after your refund request is submitted.

How do I withdraw money from Green Dot without card?

Where do I go to pick up my cash at Walmart?Visit any Walmart store and go to the MoneyCenter or Customer Service center.Tell the associate you want to pick up cash, show your government-issued photo ID, and the barcode generated with the Green Dot app.Get the cash you need. There is a $3 service fee.

How do I dispute a charge on my Green Dot card?

In Case of Errors or Questions About Your Account: Use our dispute form here, or write us at Green Dot Customer Care, P.O. Box 5100, Pasadena, CA 91117 or telephone us at (866) 795-7597 as soon as you can if you think an error has occurred in your account.

Where is Green Dot headquarters located?

Founded in 1999 and headquartered in Austin, TX, Green Dot has served more than 33 million customers directly, and now operates primarily as a “branchless bank” with more than 90,000 retail distribution locations nationwide.

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